Contact
We're here to help.
Questions about your order, prescription, or a KYLIAN product? Our team responds directly.
Customer support
The fastest way to reach us. Include your KYL order reference (e.g. KYL-XXXXXX) if your message is about an existing order.
What we help with
- Order status and shipping
- Prescription review questions
- Lens options and upgrade requests
- Manufacturing issues, damage, or order errors
- General questions about frames and pricing
KYLIAN does not provide eye exams, medical advice, or vision prescriptions. Customers must provide a valid prescription from a licensed eye care professional.